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Terms & conditions
Shipping Policy:
Processing: All orders are processed and shipped within 3 to 5 business days. Excluding weekend and holidays. Please allow for additional processing time around major sales and holidays. Once your order ships, you will receive tracking information via email.
Domestic Shipping: We offer Free standard shipping on all orders over $125.00.NO International shipping at this time.
Refund/Exchange Policy?
HOUSE OF P'TEJ product are Candles, Wax Melts, Lip Balm, Body Butter, Body Scrub, Hand Soap, Linen Spray, Reed Diffuser, & Clothing, all of our products are carefully inspected before shipped. ALL purchase's are FINAL, NO REFUND OR EXCHANGE. We will replace or refund products that were damaged during shipment, please submit photographic proof of damage item via email at hello@thehouseofptej.com with in ( 7 ) days from delivery. Once item are verify as damage, we will honor your choice ( replacement or refund ) by email. Note: If an item is unavailable, we will issue you full refund. If you wish to opt. out of an available replacement, we would refund the product cost and minus the shipping cost.
After the ( 7 ) day, we can no longer honor the exchange nor refund due to policy.
All SALES ARE FINAL
